Kiosk planning
Planning a self-service kiosk project
A useful kiosk starts with a clear customer journey and a practical installation plan.
Map the customer journey
Write down what someone needs to do, from the first screen to the final confirmation. Consider reach, readability and an alternative assisted service route.
Define the hardware and software together
Confirm which computer, operating system, payment terminal, scanner and printer the application needs. A device shown in a product image does not establish the included configuration.
Prepare the site brief
Share quantities, locations, available floor or counter space, power, network access and target timing. Agree installation, software, payment and support responsibilities in the quotation.